Need Help? We're Here for You!
At DecorLyte, we value your experience and are here to assist you every step of the way. Whether you have questions, suggestions, or need support, our team is just a click away.
How to Reach Us:
- Email: Send us a message at contact@decorlyte.com. We respond fast – within 1 hour!
- Instagram: Prefer reaching out on social media? Send us a direct message on Instagram @decorlyte, and we'll gladly assist you.
Frequently Asked Questions
Got questions? We’ve got answers! Find all the essential information about our products, shipping policies, and more right here.
Need additional help? Our customer support team is available Monday to Friday, 8:00 AM - 8:30 PM, ready to assist you. We strive to respond within 24 hours so you never have to wait long.
Let’s make your shopping experience seamless!
When will my order arrive?
We aim to process orders within 1-2 business days. Standard shipping times are 5-12 business days, depending on your location. We’ll send tracking details as soon as your order is on its way!
Can I return an item if it doesn’t work for my space?
Absolutely! We offer a 30-day return policy for any item in its original condition. Simply contact us, and we’ll help you with the return process.
Do you offer free shipping?
Yes! Enjoy free shipping on orders over $50. For orders under that amount, shipping is calculated at checkout.
Are your products high quality?
Quality is our top priority. Each item is carefully curated to meet high standards in materials, durability, and design. We only offer pieces we would proudly display in our own homes.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. Your information is safe with us, and we’ll ensure a smooth checkout experience.
Can I track my order?
Yes, as soon as your order ships, we'll send you a tracking link so you can follow its journey right to your door.
How do I contact customer support?
We're here to help! Reach out to us through our Contact page, and our friendly support team will get back to you within 24 hours.